Mode "Work" - calls are accepted. The "Pause" and "Finish work" modes are needed to suspend calls and log the time spent in statistics "by operators" and in their work schedules. More pause reasons can be added on the Work Schedules page.
Start working
Pause work
Stop work
Operators
Operator
Inner line status
Operator status
Incoming calls today
Outgoing calls today
Invite
Invite a colleague (prompter) for help. He will hear you and the client. He will be able to give you suggestions. The client will not hear him.
Help
You will connect to the conversation of a colleague, and you will be able to prompt him. The client will not hear you.